Return Policy

1. Return Deadline

• Return Date: The gown must be returned by the end of the rental period, [Return Date], unless otherwise agreed upon.
• Late Returns: A late fee of [Amount] MXN per day will apply if the gown is returned after the agreed return date.

2. Condition of Gown

• Expected Condition: The gown should be returned in the same condition as received. It must be clean, undamaged, and in the original garment bag.
• Damage and Stains: Any damage, stains, or excessive wear beyond normal use will incur additional charges for repair or replacement.

3. Return Process

• Return Instructions: Follow the return instructions provided with your rental. This includes packaging the gown in the original garment bag and using the return shipping label provided, if applicable.
• Return Shipping: Return shipping costs, if applicable, are the responsibility of the renter. Please ensure the gown is shipped back using a trackable shipping method.

4. Return Verification

• Inspection: Upon receipt, the gown will be inspected for damage, stains, or excessive wear. You will be notified of any additional charges for repairs or replacements.
• Refunds: If applicable, any refundable deposits will be processed within [Number] days after inspection. Refunds will be issued to the original payment method.

5. Cancellation of Return

• Cancellation Requests: If you wish to cancel the return after shipping the gown, please contact us immediately. Cancellation requests will be reviewed on a case-by-case basis.

6. Lost or Stolen Gowns

• Responsibility: You are responsible for the gown until it is returned to us. If the gown is lost or stolen during the rental period or return process, you will be charged for the full replacement cost.

7. Contact Us

If you have any questions or need assistance with the return process, please contact us at:

• Email: estefaniavann@gmail.com
• Phone: 33 1859 0261
• Address: Av. Naciones Unidas 5541, Zapopan, Mexico

8. Policy Updates

We may update this Return Policy from time to time. Changes will be posted on this page with the updated effective date. Please review this policy periodically to stay informed.